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Uppa baby Strollers Complaint - Broken Uppa Baby Frame - Uppa Baby Vista
Uppa baby Strollers Complaint

Uppa baby Strollers Complaint


Broken Uppa Baby Frame - Uppa Baby Vista

Received an UPPAbaby Vista ($700) as a gift for our first son in mid 2010. Pretty much never used it for the first year or so because my wife was primarily a baby wearer. So light use for just one, then, we added another to our growing family and invested in some accessories for our second child and our first to be able to ride together. FREEDOM! (although, once again didn't use the stroller for yet again another year or so, as my wife wore my second son and we didn't use the stroller much.
Fast forward to mid 2015, and our frame completely broke at a welded corner making it completely useless. THANKFULLY, although my son was IN the stroller at the time, nobody was injured, and although a hot summers walk carrying a broken stroller and two children in tow, i few wound to myself from carrying the stroller and the boys, everyone was okay.
I was STUNNED when UPPAbaby told me that my stroller was out of warranty and they wouldn't honor this clear defect. I spoke with an unapologetic representative, my wife tried and we just really felt like we're shocked or surprised this happened to their $700 stroller (plus a few hundred in accessories) We even wrote to the Husband and Wife company owners, but they didn't reply or apologize.

They are hiding behind their written warranty of 2 years, EVEN THOUGH they advertise ALL over about a stroller built for a family (pictured with 3 children in many ads) when they only warranty their frame for 2 years. Sadly, I think, and after consulting with some experts that this stroller was defective from DAY 1, but because of light use for the first few years, it just didn't surface.
Whats crazy also is that you would think a company that supposedly pridefully makes a great product would go above and beyond to make it right. They do just the opposite. THEY want me to spend MORE money to replace it.
SO, i essentially have over $1,000 in stroller and accessories that are worthless, and a company who doesn't want to even reply. These were all gifts, and I can't afford any more.
Anyway, so thats a long story short, feel free to message me if you EVER are in the market for a stroller AS they may be pretty, and seemingly at first wonderful, THEY ARE clearly NOT built to last for your growing family. I'll post some pictures as soon as I can get them on here. BUT simply put, I'd say from top to bottom, customer service to durability, AVOID UPPAbaby at ALL COSTS!
They may be TOPS in price, but they're the BOTTOM in standing by their product. THUMBS DOWN!

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